Frequently Asked Questions

DO I NEED TO BRING THE CREDIT CARD I BOOKED WITH IF I HAVE AN E-TICKET?
No you don’t, either bring along your e-ticket on your smart phone or a printed version of it.
DO I NEED TO BE A MEMBER TO BUY TICKETS ONLINE?
All customers are welcome to purchase tickets but you will save money if you are a member. Not heard about our membership scheme yet? For further information please visit our membership page.
WILL I GET A REFUND IF I CAN’T MAKE THE SCREENING?
Cinema tickets are non-refundable.
HOW LONG ARE YOUR ADS AND TRAILERS?
Our pre-film programme is roughly 20 minutes long. Please note certain special events don't have any ads or trailers and will start at the time advertised.
WHAT ARE RELAXED SCREENINGS?
At these screenings, we create a relaxed and welcoming environment especially for people on the autism spectrum or with sensory sensitivity, learning disabilities and/or additional needs and their families, friends and carers. Adjustments made:
• No trailers or advertisements
• Lights left on low throughout the film
• Reduced Volume • Freedom to move around and make noise
CAN SOMEONE UNDER THE AGE REQUIREMENT TO SEE A 15 OR 18 RATED FILM WITH AN ACCOMPANYING ADULT?
To see a 15 or 18 rated film one has to be We take the BBFC ratings very seriously, and check IDs to confirm age of those who may look younger than 15 or 18.
CAN I BRING MY BABY TO REGULAR SCREENINGS?
We host carer and baby screenings for new releases every week. Babies under 12 months are welcome to the screening, and the lights will be slightly dimmed. Babies under 12 months can only attend the carer and baby screenings or films with a U or PG rating.
MY CHILD IS TWO YEARS OLD, CAN WE STILL COME TO THE CARER AND BABY SCREENING?
Where the Baby Club's film's certificate is U or PG older children may also attend, although a baby (0-12 months) is still required, and an additional child ticket must be purchased.
Are you dog friendly?
Due to the way the food is prepared in the market we don't allow pets to be on site.
HOW CAN I BOOK TICKETS?
To book tickets online please visit our What's On page, select a film and time and click through to the booking page. Alternatively you can buy tickets on site.
DO I NEED TO PRE BOOK TICKETS?
It’s advisable to book your tickets in advance to avoid disappointment however it is not compulsory.
I LEFT A PERSONAL ITEM AT ONE OF YOUR CINEMAS LAST NIGHT, HOW CAN I CONTACT THE VENUE?
A log is kept of all lost and found items. Please contact venue supervisor on info@catford-mews.co.uk to see if your item has been found and to arrange collection.
DO YOU SELL ANY FOOD OR DRINK?
There are five food vendors and a cafe who offer a range of delicious and exciting hot food. There is coffee and smoothies in the cafe, both alcoholic and non-alcoholic drinks in the bar and of course everyone's favourite cinema snack; popcorn is served at the Box Office.
CAN I BRING FOOD FROM OUTSIDE?
Please note alcohol, food or cinema snack from outside cannot be consumed on site. We’re very proud of the 5 food stalls, bar and café we host on site and are convinced you’ll find something to your liking. They and we work very hard on having a reasonably priced wide offering.
HOW LONG WILL A FILM BE SHOWING FOR?
We are unable to confirm how long we will commit to a film for, we arrange our film programme on a week by week basis.
I WANT TO BOOK A FILM SHOWING IN TWO WEEKS BUT I AM UNABLE TO SEE THE DATES AVAILABLE?
We confirm our film programme on the Monday of each week for that Friday through Thursday. We therefore usually cannot confirm until Monday evening/Tuesday morning when the new listings are live on our website, whether we will be showing a specific film in advance. With some of the bigger blockbusters we are able to get them on sale earlier however it varies. Best thing to do is stay posted on our film listings page.
DO THE VENUES HAVE DISABLED ACCESS?
Catford Mews is fully accessible and there are two accessible toilets. Each screen has 2 wheelchair spaces. The wheelchair seats and companion seats are bookable on the website. If possible, please let us know in advance if you require any assistance or a wheelchair space in the screen.
DO YOU ACCEPT CEA CARER CARDS (CINEMA EXHIBITIONS ASSOCIATION)?
Any person with a Cinema Exhibition Association card and accompanied by a carer pays admission for themselves, whilst the carer is entitled to free entry.

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